{"id":14,"date":"2025-11-20T08:39:13","date_gmt":"2025-11-20T08:39:13","guid":{"rendered":"https:\/\/mytechmalaysia.com\/?page_id=14"},"modified":"2025-11-21T07:50:01","modified_gmt":"2025-11-21T07:50:01","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mytechmalaysia.com\/index.php\/refund_returns\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-75a6a1f8 e-flex e-con-boxed e-con e-parent\" data-id=\"75a6a1f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e2fe260 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3e2fe260\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1><b>Return &amp; Refund Policy<\/b><\/h1>\n<p><b>Effective Date: 21\/11\/2025<\/b><b><br \/><\/b><b>Company Name: Tech Market<\/b><b><br \/><\/b><b>Website: <a href=\"http:\/\/mytechmalaysia.com\">mytechmalaysia.com<\/a>\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Thank you for shopping with us. This Return &amp; Refund Policy outlines the terms for returns, exchanges, and refunds for purchases made on our website. Due to the nature of mobile spare parts and electronic components, certain conditions and restrictions apply.<\/span><\/p>\n<h3><b>1. General Return Eligibility<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Returns are accepted under the following conditions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return request is made within <\/span><b>7 days<\/b><span style=\"font-weight: 400;\"> of receiving the item.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The item is <\/span><b>unused<\/b><span style=\"font-weight: 400;\">, <\/span><b>uninstalled<\/b><span style=\"font-weight: 400;\">, and in <\/span><b>original packaging<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All labels, seals, serial numbers, and warranty stickers remain <\/span><b>intact<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proof of purchase (order number or invoice) is provided.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Items returned without meeting the above conditions may be rejected or subject to a <\/span><b>restocking fee<\/b><span style=\"font-weight: 400;\"> (10\u201330%).<\/span><\/p>\n<h3><b>2. Non-Returnable &amp; Non-Refundable Items<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Due to quality control, testing complexity, and risk of installation damage, the following items <\/span><b>cannot be returned or refunded once opened<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<h5><strong>a) Mobile Spare Parts<\/strong><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">LCD screens, OLED displays, digitisers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Touch panels and glass assemblies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Batteries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Motherboards, sub-boards, ICs, flex cables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Charging ports, camera modules, and face ID modules<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Back glass and housing parts<\/span><\/li>\n<\/ul>\n<h5><strong>b) Small Components<\/strong><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adhesives, tapes, bezel frames<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Screws, rubber gaskets, brackets<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Waterproof adhesive seals<\/span><\/li>\n<\/ul>\n<h5><strong>c) Audio &amp; Wearable Parts<\/strong><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AirPods replacement parts (battery, shell, speaker mesh, internal components)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apple Watch spare parts (OLED, battery, Taptic Engine, flex cables)<\/span><\/li>\n<\/ul>\n<h5><strong>d) Other Non-returnable Items<\/strong><\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opened repair toolkits<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Software\/digital activation codes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items damaged due to installation errors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clearance items marked &#8220;No Warranty \/ No Return&#8221;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This is standard industry practice, as these parts cannot be resold once opened or installed.<\/span><\/p>\n<h3><b>3. Defective or DOA (Dead on Arrival) Items<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If the item is found <\/span><b>defective on arrival<\/b><span style=\"font-weight: 400;\">, you must notify us within <\/span><b>48 hours<\/b><span style=\"font-weight: 400;\"> of receiving the product.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We will request:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photos or videos showing the defect<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Serial number\/warranty sticker photo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proof of purchase<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Upon verification, we will:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Replace the item<\/b><span style=\"font-weight: 400;\"> with a new unit (preferred), or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide <\/span><b>store credit<\/b><span style=\"font-weight: 400;\"> if replacement is unavailable<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Items showing signs of <\/span><b>misuse, forced installation, bending, glue marks, burn marks, or torn flex cables<\/b><span style=\"font-weight: 400;\"> are <\/span><b>not eligible<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>4. Warranty Policy<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Most spare parts come with a <\/span><b>limited warranty<\/b><span style=\"font-weight: 400;\"> for manufacturing defects only (typically 1\u20137 days depending on part category).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Warranty does <\/span><b>not<\/b><span style=\"font-weight: 400;\"> cover:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Physical damage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Crack lines after installation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pressure marks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Burnt ICs \/ short circuits<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Water damage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Damage caused by tools or improper installation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unauthorised modification or testing beyond recommended procedures<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Spare parts must be handled by professional technicians.<\/span><\/p>\n<h3><b>5. Change of Mind Returns<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Due to the sensitive nature of electronic components, \u201cchange of mind\u201d returns are <\/span><b>not accepted<\/b><span style=\"font-weight: 400;\"> once:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The packaging is opened<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The warranty sticker is removed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Part has been installed or tested<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Unopened items may be returned, subject to restocking fees.<\/span><\/p>\n<h3><b>6. Refund Processing<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If your return is approved:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds will be processed within <\/span><b>7\u201314 business days<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A refund will be issued via <\/span><b>store credit<\/b><span style=\"font-weight: 400;\"> or <\/span><b>original payment method<\/b><span style=\"font-weight: 400;\"> (depending on the case)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Shipping and handling fees are <\/span><b>non-refundable<\/b><span style=\"font-weight: 400;\"> unless the return is due to our mistake.<\/span><\/p>\n<h3><b>7. Return Shipping Instructions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Returned items should be shipped to:<\/span><\/p>\n<p><b>Tech Market<\/b><b><br \/><\/b><b>[Return Address]<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Customers are responsible for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Returning items in secure, protective packaging<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensuring no damage occurs during shipping<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providing tracking details<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We are <\/span><b>not responsible<\/b><span style=\"font-weight: 400;\"> for lost\/damaged returns caused by courier mishandling.<\/span><\/p>\n<h3><b>8. Order Cancellation<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Orders can be cancelled <\/span><b>before<\/b><span style=\"font-weight: 400;\"> they are packed or shipped.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Once the order is processed, cancellation is not possible.<\/span><\/p>\n<h3><b>9. Contact Us<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">For returns, refunds, or warranty claims, please contact us:<\/span><\/p>\n<p><b>Email:<\/b><span style=\"font-weight: 400;\"> <a href=\"mailto:mytechmarket.info@gmail.com\" target=\"_blank\" rel=\"noopener\">mytechmarket.info@gmail.com<\/a><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Phone:<\/b><span style=\"font-weight: 400;\"> <a href=\"tel:+601154235685\" target=\"_blank\" rel=\"noopener\">+6011-5423 5685<\/a><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Website: <\/b><a href=\"http:\/\/mytechmalaysia.com\">mytechmalaysia.com<\/a><\/p>\n<p><span style=\"font-weight: 400;\">Our customer support team will assist you through the process.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Effective Date: 21\/11\/2025Company Name: Tech MarketWebsite: mytechmalaysia.com\u00a0 Thank you for shopping with us. This Return &amp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return and Refund Policy - Tech Market<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mytechmalaysia.com\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Refund Policy - Tech Market\" \/>\n<meta property=\"og:description\" content=\"Return &amp; Refund Policy Effective Date: 21\/11\/2025Company Name: Tech MarketWebsite: mytechmalaysia.com\u00a0 Thank you for shopping with us. 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