Delivery & Return
Free delivery available on orders over RM100. Choose a standard delivery option or select the time slot you prefer for an additional fee.
Delivery Options Overview
We deliver mobile spare parts nationwide using trusted courier partners. You can select Standard Delivery, Express Delivery, or Next-Day Delivery (where available). Shipping fees depend on parcel size, weight and destination. Tracking numbers are provided once your parcel is shipped.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
(Example: flex cables, back glass, ICs, screws, small components)
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Standard delivery (2–5 working days) |
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|---|---|
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Orders under RM100: |
RM 5 |
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Orders over RM100: |
FREE |
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Delivery windows: |
10 am–6 pm (Mon – Fri) |
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Next-day delivery (1 day, 7 days a week) |
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|---|---|
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Orders before 1 pm: |
RM 10 |
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Orders after 1 pm: |
ships next working day |
Large items
(Example: LCD displays, housings, battery packs, screens)
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Standard delivery (2–5 working days) |
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|---|---|
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Orders under RM100: |
RM 5 |
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Orders over RM100: |
FREE |
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Delivery windows: |
10 am–6 pm (Mon – Fri) |
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Next-day delivery (1 day, 7 days a week) |
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|---|---|
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Orders before 1 pm: |
RM 10 |
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Orders after 1 pm: |
ships next working day |
Exchange or Return of Goods
If the product you received is damaged, defective or incorrect, you have the right to request a return, exchange, or refund within 7 days of receiving your order.
To begin a return, contact our Support Team with:
- Order number
- Photos/videos of the item
- Short description of the issue
Once approved, send the product back using the return address provided. Replacement or refund will be processed after inspection.
The product is not accepted back if any component is missing
Returns will be rejected if:
- Any original seal is broken
- Accessories or packaging are missing
- The product shows signs of installation or use
- The warranty sticker has been removed or tampered with
- Damage occurred due to customer handling
FAQs
Once your order is shipped, you will receive a tracking number. Use it to check the latest delivery status. If your parcel is delayed longer than the estimated timeframe, contact us and we’ll assist you.
No. Orders placed during public holidays will be processed on the next working day.
Next-day delivery is available for selected areas and items, subject to courier availability.
Order Cancellation
Orders can only be cancelled before they are shipped. Once your order has been handed over to the courier, cancellation is no longer possible. If the item has already been delivered, you may still request a return as long as it follows the return conditions stated above.
Refund Timeline
After we receive and inspect the returned item, refunds will be processed within 3–10 business days. Processing time may vary depending on your bank or payment provider.
Contact Us
If you need any assistance regarding shipping, returns, or product-related issues, you can reach us through:
Customer Support Available 24 Hours
For enquiries about shipping, order status, or returns, our support team is available to help you anytime.