Return & Refund Policy

Effective Date: 21/11/2025
Company Name: Tech Market
Website: mytechmalaysia.com 

Thank you for shopping with us. This Return & Refund Policy outlines the terms for returns, exchanges, and refunds for purchases made on our website. Due to the nature of mobile spare parts and electronic components, certain conditions and restrictions apply.

1. General Return Eligibility

Returns are accepted under the following conditions:

  • Return request is made within 7 days of receiving the item.
  • The item is unused, uninstalled, and in original packaging.
  • All labels, seals, serial numbers, and warranty stickers remain intact.
  • Proof of purchase (order number or invoice) is provided.

Items returned without meeting the above conditions may be rejected or subject to a restocking fee (10–30%).

2. Non-Returnable & Non-Refundable Items

Due to quality control, testing complexity, and risk of installation damage, the following items cannot be returned or refunded once opened:

a) Mobile Spare Parts
  • LCD screens, OLED displays, digitisers
  • Touch panels and glass assemblies
  • Batteries
  • Motherboards, sub-boards, ICs, flex cables
  • Charging ports, camera modules, and face ID modules
  • Back glass and housing parts
b) Small Components
  • Adhesives, tapes, bezel frames
  • Screws, rubber gaskets, brackets
  • Waterproof adhesive seals
c) Audio & Wearable Parts
  • AirPods replacement parts (battery, shell, speaker mesh, internal components)
  • Apple Watch spare parts (OLED, battery, Taptic Engine, flex cables)
d) Other Non-returnable Items
  • Opened repair toolkits
  • Software/digital activation codes
  • Items damaged due to installation errors
  • Clearance items marked “No Warranty / No Return”

This is standard industry practice, as these parts cannot be resold once opened or installed.

3. Defective or DOA (Dead on Arrival) Items

If the item is found defective on arrival, you must notify us within 48 hours of receiving the product.

We will request:

  • Photos or videos showing the defect
  • Serial number/warranty sticker photo
  • Proof of purchase

Upon verification, we will:

  • Replace the item with a new unit (preferred), or
  • Provide store credit if replacement is unavailable

Items showing signs of misuse, forced installation, bending, glue marks, burn marks, or torn flex cables are not eligible.

4. Warranty Policy

Most spare parts come with a limited warranty for manufacturing defects only (typically 1–7 days depending on part category).

Warranty does not cover:

  • Physical damage
  • Crack lines after installation
  • Pressure marks
  • Burnt ICs / short circuits
  • Water damage
  • Damage caused by tools or improper installation
  • Unauthorised modification or testing beyond recommended procedures

Spare parts must be handled by professional technicians.

5. Change of Mind Returns

Due to the sensitive nature of electronic components, “change of mind” returns are not accepted once:

  • The packaging is opened
  • The warranty sticker is removed
  • Part has been installed or tested

Unopened items may be returned, subject to restocking fees.

6. Refund Processing

If your return is approved:

  • Refunds will be processed within 7–14 business days
  • A refund will be issued via store credit or original payment method (depending on the case)

Shipping and handling fees are non-refundable unless the return is due to our mistake.

7. Return Shipping Instructions

Returned items should be shipped to:

Tech Market
[Return Address]

Customers are responsible for:

  • Returning items in secure, protective packaging
  • Ensuring no damage occurs during shipping
  • Providing tracking details

We are not responsible for lost/damaged returns caused by courier mishandling.

8. Order Cancellation

Orders can be cancelled before they are packed or shipped.
Once the order is processed, cancellation is not possible.

9. Contact Us

For returns, refunds, or warranty claims, please contact us:

Email: mytechmarket.info@gmail.com
Phone: +6011-5423 5685
Website: mytechmalaysia.com

Our customer support team will assist you through the process.